Shipping Policy & Disclaimers

  Shipping within the Continental United States

After your order has been placed, processed and payment approved, your product will ship via common carrier freight or UPS ground or Fed Ex Ground unless otherwise specified. There is a handling fee for all products that are shipped.

Mapartex will ship in-stock products within 1-5 business days in most cases. Custom and special-order products have longer lead times in most cases, its best to confirm with customer service or your sales rep. It is best to determine product production lead time at the time of order.

Shipping may be more of less depending on the weight and number of boxes. Some small light weight packages could be more, and combined packages could be less. After your order is processed, we will email or call you with any change in the shipping.

A 20% restocking fee will be charge for all returned items unless verified by Customer Service. Sometimes we make mistakes too.

Freight Shipping cost is our best estimate at time of purchase. Once we have the order ready to ship out, rates occasionally vary slightly. If that is the case, you will be contacted before your order is shipped for approval.

SHIPPING NOTIFICATION

UPS Ground and FedEx Ground deliveries do not require a signature at the time of delivery (unless this service is requested by the customer) and will be left at the location if no one is present.
 
After the product ships, Mapartex, will send an email to the customer listed on the billing address of each order. This email will contain shipping information including the shipping or trucking company name, phone number and your shipment tracking number. For online orders that are freight delivery and checked as "Delivery to Residential or Non-Loading Dock Business", a lift gate and delivery appointment has been added to your order. The trucking company will call you to schedule a delivery time window.
 
For business deliveries with a loading dock that do not need a delivery appointment, then we ask that the receiving party listed on the shipping address of the order to contact the trucking company directly to coordinate delivery date and time, as the receiving party is required to meet the truck at the time of delivery to avoid redelivery charges.
 
For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday-Friday during normal business hours. For business delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment if needed, it not already arranged for a delivery appointment at the time of order.

DELIVERY TIMING

If you require products delivered by a certain date, please call our Customer Service to verify your product availability. Some products that can be order online may not be in stock. Mapartex does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. Mapartex is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.

UNLOADING SHIPMENT

Business freight deliveries or freight deliveries without a lift gate are dock to dock, which means the receiving business party is required to remove the product from the truck via a loading dock or with a forklift. Truck drivers are not responsible for removing product off the truck by hand. Hand unloading of material off the back of the truck by our customers is no longer allowed by most freight companies and therefore not an option with Mapartex freight deliveries.

INSPECTING DAMAGE

Please be sure to check all packages for any potential damage during transit. Mapartex is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. In addition, please count the product before signing the Delivery Receipt.

WHAT TO DO IF A PRODUCT IS DAMAGED

If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and replacement product will be shipped out to you, please read on. Refusing product by the customer does not excuse the customer of re-deliver or return shipping costs.
 
If damage did occur during transit, all damage must be photographed and noted on the Bill of Receipt in detail and signed by the driver. A copy of the Bill of Receipt will need to be faxed, emailed, or mailed to Mapartex altogether with all the pictures taken for a damage claim to be filed with the trucking company for replacement product to be sent to the customer.
 
When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product must be held in the customer's possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or / paid by them.

LOST SHIPMENT

If your shipment is accidentally misplaced by the carrier, they will request 10 business days or more to locate the freight before Mapartex is allowed to file a freight loss claim. Freight carriers only cover a percentage of product values, so insurance is recommended.

LIFT GATE AND INSIDE DELIVERY OPTIONS

Lift gate delivery service is available at additional cost over and above standard dock to dock business service. Lift gate service is required for all customers that do not have a loading dock or a forklift. If requested and paid for at the time of order, lift gate service will transfer the product off the truck and onto the curb at the delivery site. This DOES NOT include any inside of home or garage delivery or moving the freight pallet away from the curb.

ADDITIONAL ACCESSORIES CHARGES

Any and all additional charges that are not paid for already or included for free at the time of order, such as inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer unless stated in the customer order as part of the shipping costs pre-paid for by the customer to Mapartex at the time of order.

LIMITED ACCESS ISSUES

All freight deliveries will arrive, in most cases, in a full size 42 ft tractor trailer truck, (such as long-haul trucks you might see on the freeway system). It is the customer's responsibility to notify Mapartex at the time of order, if your delivery location has potential limited access issues, such as in the event the truck cannot reach your location or cannot turn around in your area. All re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues.

DELIVERY REFUSAL

If the customer refuses delivery for reasons other than those agreed to in writing within the order document, the customer will be responsible for all initial shipping and re-delivery charges. It is important to note that freight deliveries are always curbside even when a lift gate option is added to the order. Drivers are not obligated to deliver freight into driveways or garages. “Curbside” means next to the curb on the street. Inside delivery is not available. 

For further questions regarding the above Mapartex Shipping Disclaimer statements please contact our Customer Service Department or your Account Manager.

International Shipping Policy

WORLDWIDE SHIPPING

Mapartex can ship to any country in the world approved by the United States export regulation.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

SHIPPING METHOD AND FEES

Most small orders are shipped via DHL Express International services unless otherwise required. Delivery is generally made within 2-8 business days, pending customs clearance. The shipping charge for your order does not include import duties, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.

CUSTOMS & IMPORT REGULATIONS

In the event there is a clearance delay, Mapartex will assist you in every way possible to ensure delivery. It is always best to work with the respective shipping carrier directly in your country to get them what they need for customs clearance. Mapartex will not be liable for orders that are refused or held by customs. We encourage you to contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing the applicable regulations can result in your order incurring high import duties, the delivery being delayed or even the order being rejected by Customs. It is important to check with your Customs office to see if your country permits the shipment of the products you are planning to order, and if any additional licenses or permits are needed.

CUSTOMER'S IMPORT RESPONSIBILITIES

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Mapartex has no control over these charges, nor can Mapartex predict what they may be.

IMPORT SPECIAL REQUIREMENTS

The importer must inform Mapartex before closing the sale transaction about any special requirement its country regulations demand from the exporter, carrier, load, or items being imported such us but not limited to: Invoices, Packing Lists, International US Trade Agreements, Disclosures, Certifications, Inspections, Photographs, Videos, Evaluations, Special Packaging, Fumigation, Container Loading Arrangements, Marking, Security. Mapartex will not be responsible for paying for any additional expense that was not previously agreed with the customer and included in the sales invoice. Likewise, Mapartex will not be responsible or liable for any importer loss due to importing an order that lacked any custom requirement.